Customer Success Archives - Nelnet Inc https://nelnetinc.com/insights-category/customer-success/ Wed, 23 Apr 2025 15:01:05 +0000 en-US hourly 1 https://nelnetinc.com/wp-content/uploads/cropped-favicon-circle-n-32x32.png Customer Success Archives - Nelnet Inc https://nelnetinc.com/insights-category/customer-success/ 32 32 Service Orientation Leads to Opportunity for Nelnet Consumer Services https://nelnetinc.com/insights/service-orientation-leads-to-opportunity-for-nelnet-consumer-services/ Fri, 18 Apr 2025 19:37:45 +0000 https://nelnetinc.com/?post_type=insights&p=19237 Nelnet Consumer Services has experienced tremendous portfolio growth in a changing student loan landscape, leveraging decades of expertise, an ability to scale, and a reputation for exceptional service.

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]]> How AI Can Improve Your Customer Experience https://nelnetinc.com/insights/how-ai-can-improve-your-customer-experience/ Thu, 05 Dec 2024 22:57:19 +0000 https://nelnetinc.com/?post_type=insights&p=18915 In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

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]]> Which Benefits Do Gen Z Employees Most Want? https://nelnetinc.com/insights/which-benefits-do-gen-z-employees-most-want/ Fri, 06 Sep 2024 17:08:49 +0000 https://nelnetinc.com/?post_type=insights&p=18161 One of Nelnet’s business lines, BenefitEd, helps employers recruit and retain employees by providing valuable education benefits. See what we learned when we explored research on which benefits Gen Z values the most—and how Nelnet is doing in those areas.

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]]> Xetta: The Foundation of Payments at UNSW https://nelnetinc.com/insights/xetta-the-foundation-of-payments-at-unsw/ Wed, 31 Jan 2024 19:25:43 +0000 https://nelnetinc.com/?post_type=insights&p=19188 With 70,000 students from more than 130 countries across three campuses, the University of New South Wales (UNSW) has a particularly complex payment landscape.

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]]> Ways to Pay for College in a Pandemic https://nelnetinc.com/insights/ways-to-pay-for-college-in-a-pandemic/ Thu, 01 Jun 2023 18:44:35 +0000 https://nelnetinc.com/?post_type=insights&p=16289 COVID-19 brought a host of new challenges when it comes to paying for college. We explore them.

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]]> SEDA College NT – Insights https://nelnetinc.com/insights/seda-college-nt-insights/ Tue, 28 Feb 2023 19:31:20 +0000 https://nelnetinc.com/?post_type=insights&p=19190 SEDA College NT streamlined its payment processes with FACTS, reducing admin time and improving the payment experience for families. The system’s automation and detailed reporting allowed staff to focus more on education and student engagement.

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]]> Archdiocesan Development Fund: Bettering Tuition Management https://nelnetinc.com/insights/archdiocesan-development-fund-bettering-tuition-management/ Mon, 28 Mar 2022 19:36:34 +0000 https://nelnetinc.com/?post_type=insights&p=19192 The Archdiocesan Development Fund partnered with FACTS to enhance tuition management across Catholic schools, achieving a 15% reduction in overdue fees and 80% decrease in manual payments, significantly easing administrative workloads and improving efficiency.

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]]> Get Our E-book: Assessing and Addressing Your School’s Financial Health https://nelnetinc.com/insights/get-our-e-book-assessing-and-addressing-your-schools-financial-health/ Mon, 14 Jun 2021 14:40:36 +0000 https://nelnetinc.com/?post_type=insights&p=9948 Identify best practices to improve your school’s financial health – even during times of uncertainty – with tips from our e-book.

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]]> Online Bookstore Advantages https://nelnetinc.com/insights/online-bookstore-advantages/ Fri, 28 May 2021 21:48:35 +0000 https://nelnetinc.com/?post_type=insights&p=9619 In today’s digital era – and compounded by COVID-19 – the importance of an online presence for your bookstore is greater than ever before

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