Customer Experience Archives - Nelnet Inc https://nelnetinc.com/insights-category/customer-experience/ Fri, 18 Apr 2025 19:37:45 +0000 en-US hourly 1 https://nelnetinc.com/wp-content/uploads/cropped-favicon-circle-n-32x32.png Customer Experience Archives - Nelnet Inc https://nelnetinc.com/insights-category/customer-experience/ 32 32 Service Orientation Leads to Opportunity for Nelnet Consumer Services https://nelnetinc.com/insights/service-orientation-leads-to-opportunity-for-nelnet-consumer-services/ Fri, 18 Apr 2025 19:37:45 +0000 https://nelnetinc.com/?post_type=insights&p=19237 Nelnet Consumer Services has experienced tremendous portfolio growth in a changing student loan landscape, leveraging decades of expertise, an ability to scale, and a reputation for exceptional service.

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]]> How AI Can Improve Your Customer Experience https://nelnetinc.com/insights/how-ai-can-improve-your-customer-experience/ Thu, 05 Dec 2024 22:57:19 +0000 https://nelnetinc.com/?post_type=insights&p=18915 In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

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]]> Understanding Wireless Device Strength https://nelnetinc.com/insights/understanding-wireless-device-strength/ Thu, 11 May 2023 13:42:41 +0000 https://nelnetinc.com/?post_type=insights&p=16120 Our technicians and support team often throw out terms like wireless interference,” “channel congestion,” and “big red showdown.” It’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. Let’s dive into wireless devices, their capabilities, and their downfalls.

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]]> High Tech, Fully Human: Nelnet Payment Services Support https://nelnetinc.com/insights/high-tech-fully-human-nelnet-payment-services-support/ Thu, 28 Jul 2022 13:23:13 +0000 http://phase3-x.nelnetinc.com/?post_type=insights&p=12652 Trevor Augustin, client services specialist, still laughs at the best compliment he’s ever received on the job.

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]]> The Nelnet Unifi Design Studio Shares How to Create Great User Experiences https://nelnetinc.com/insights/the-nelnet-unifi-design-studio-shares-how-to-create-great-user-experiences/ Fri, 04 Mar 2022 16:35:37 +0000 https://nelnetinc.com/?post_type=insights&p=11769 Clients and customers today expect positive, engaging experiences. Discover how to create them with insight from our Unifi Design Studio.

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]]> 5 Reasons You’ll Love Our New Signup Tool https://nelnetinc.com/insights/5-reasons-youll-love-our-new-signup-tool/ Fri, 28 Jan 2022 13:12:46 +0000 http://phase3-x.nelnetinc.com/?post_type=insights&p=12650 Our handcrafted application process is easy-to-use for your customers and quick to get customers accepting payments. Here are a few reasons we love our new signup tool and think you will too.

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]]> Mississippi State University Continues to Attest PCI DSS Compliance Through Trusted Partnership https://nelnetinc.com/insights/mississippi-state-university-continues-to-attest-pci-dss-compliance-through-trusted-partnership/ Fri, 28 May 2021 19:19:54 +0000 https://nelnetinc.com/?post_type=insights&p=9537 This campus credits CampusGuard with encouraging sound policy, training, pen testing, and scans to assistance with PCI DSS compliance.

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]]> Why Fiber? https://nelnetinc.com/insights/why-fiber/ Tue, 25 May 2021 22:06:19 +0000 https://nelnetinc.com/?post_type=insights&p=8919 Understanding how an all-fiber network works can help you see the benefits of fiber over other options.

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]]> Why Internet Speed Tests Matter https://nelnetinc.com/insights/why-internet-speed-tests-matter/ Tue, 25 May 2021 22:05:16 +0000 https://nelnetinc.com/?post_type=insights&p=8917 Drastically different upload versus download speeds indicate instability that can affect your online experience. Test your internet speed.

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